The Personal Data Protection Act 2010 (as may be amended from time to time, hereinafter referred to as the “Act”), which regulates the processing of personal data in commercial transactions, applies to MyEG Services Berhad and our related companies (hereinafter collectively referred to as “MYEG”, “our”, “us” or “we”). For the purpose of this personal data policy, the terms “personal data” and “processing” shall have the meaning prescribed in the Act
This Privacy Statement describes our gathering, storing, dissemination and processing practices in respect of personal data of individuals.
This Privacy Statement applies to all operations and business units of MYEG, including but not limited to its holding company, related and subsidiary companies. To the extent any operations or business unit of MYEG already has a data protection Privacy Statement in place; this Privacy Statement shall supersede and replace any such notice.
Please read this Privacy Statement to understand how we use and process the personal data we have collected or may collect from you.
By providing your personal data and/or using our site, you are consenting to this Privacy Statement and the collection, use, access, transfer, storage and processing of your personal data described in this Privacy Statement as modified from time to time by MYEG.
If you are under 18, you should ensure that you obtain the consent of your parents or legal guardian before using our services and/or products.If you are a firm, corporation or entity supplying personal data of your partners, directors, shareholders, employees, officers and/or other persons to us, please do ensure that you have obtained their consent and bring this Privacy Statement to their attention.
This Privacy Statement sets out:
Personal data refers to all information that relates directly or indirectly to you, including any sensitive personal data and expression of opinion about you. Sensitive personal data refers to any personal data as to your physical or mental health or condition, your political opinions, your religious beliefs or other beliefs of a similar nature, the commission or alleged commission by you of any offence or any other personal data as may be determined by law from time to time.
The personal data collected by us may include (but is not limited to) the following:
If need arises, we will obtain explicit consent from you to process sensitive personal data. We may however process personal data without your consent in limited circumstances as permitted by law.
We may collect and process personal data from you or from the third parties, for one or more of the following purposes:
We may collect personal data from customer application form, registration at or visit to websites owned and/or operated by MYEG Group, registration for a specific service provided by us, use of our services, participation in our survey, entry in competitions, contests, promotions, programmes organised by us, request for information regarding our product, commencement of any business or commercial relationship with us and/or any communication made with us.
We may also obtain your personal data from:
You shall provide and maintain accurate, complete and current data required to register with MYEG. You represent and warrant that all information furnished to MYEG from time to time through its website or otherwise is correct, validly issued and legally binding on you
You will be liable for any loss that results from any failure to notify MYEG of such a change as a result of undue delay, your gross negligence or fraud. Where you fail to inform of any change in its address, MYEG shall be discharged from all liabilities upon sending of any notice or document to the last known address.
In the event you may need to provide us with personal data relating to third parties (e.g. spouse or children or where you are the designated person in charge (from an organisation or company) for dealing with us, if you are acquiring and are responsible for a service and/or product that they will use), you confirm that you have (i) obtained their consent or otherwise entitled to provide their personal data to us and for us to use accordingly, and (ii) informed them to read this Privacy Statement.
MYEG reserves the right at any time to satisfy itself as to your identity and personal details provided including for the purposes of preventing fraud and/or money laundering and pending verification, we may withhold your access to your personal data. In addition, at the time of your application or at any time in the future, you authorise MYEG to perform identity verification checks directly or using relevant third parties.
MYEG aims to maintain MYEG's services in a manner that protects information from accidental or malicious destruction. Because of this, after you correct, change or update information from MYEG's services, MYEG may not immediately delete residual copies from MYEG's active servers and may not remove information from our MYEG's systems.
Your access to most services and content are password protected. Therefore, you are solely responsible for your username and password to access the services and content. You must remember to log off from your account and close the browser window after use so that no unauthorized party can have access. You must not, at any time, divulge your password to any third party
We will process personal data for the following reasons and may disclose to the following third parties:
MYEG shall be entitled to retain all data and information supplied by you for the use of MYEG, notwithstanding the termination or suspension of our services to you.
We are committed to safeguarding your privacy. However, no data transmission over the internet can be guaranteed to be 100% secure. Accordingly, despite MYEG's efforts to protect your personal data, MYEG cannot ensure or warrant the security of any information you transmit to us, or to or from our online products or services. All such transmission of information is carried out at your own risk. However, once we receive your transmission, we will make reasonable efforts to ensure its security in our systems.
Whenever we send you any information, we will include instructions on how to unsubscribe and a link to do so. If you do not wish to receive further information of a similar nature, you may e-mail us. If you do not wish to receive any information of any kind from us at all, you may e-mail us.
Where indicated (e.g. on our website, registration/application forms), it is obligatory to provide your personal data to us to enable us to process your application for our services. Should you decline to provide such obligatory personal data, we may not be able to process your application or provide you with our services.
MYEG uses "cookies", where a small data file is sent to your browser to store and track information about you when you enter our websites. The cookie is used to track information such as the number of users and their frequency of use, profiles of users and their preferred sites. While this cookie can tell us when you enter our sites and which pages you visit, it cannot read data off your hard disk.
MYEG may process and/or otherwise use information collected from cookies and other technologies, to improve the user experience and the overall quality of MYEG's services. You may set your browser to block all cookies, including cookies associated with MYEG's services, or to indicate when a cookie is being set by MYEG. However, it's important to remember that many of MYEG's services may not function properly if your cookies are disabled.
Like many web site operators, MYEG also uses the independent companies to measure and analyse the internet usage across MYEG websites. This aggregate, nonpersonal data is collated by such independent companies provided to MYEG to assist in analysing the usage of MYEG websites.
MYEG also collects Internet Protocol (IP) addresses. IP addresses are assigned to computers on the internet to uniquely identify them within the global network. MYEG collects and manages IP addresses as part of the service of providing internet session management and for security purposes.
It may be necessary for us to transfer your personal data outside Malaysia if any of our service providers or strategic partners ("overseas entities") who are involved in providing part of our services are located in countries outside Malaysia or if you use the services from a country other than Malaysia. You consent to us transferring your personal data outside Malaysia in these instances. We shall take reasonable steps to ensure that any such overseas entities are contractually bound not to use your personal data for any reason other than to provide the services they are contracted by us to provide and to adequately safeguard your personal data.
MYEG reserves the right at any time and at its sole discretion to revise, change, alter or vary the contents of our website and/or terms and conditions of use and/or the Privacy Statement as herein contained. The continued use of the website following any such revision, change, alteration of variation shall constitute the acceptance of, and agreement to be bound by such revision, changes, alteration and/or variation.
If you have any queries regarding this Privacy Statement, please contact us during our office hours as set out below and the following contact points: